The University of Pennsylvania (UPenn) is well known as being a leading institution of higher education. UPenn provides executive education curriculum both in standardized packages as well as custom packages for industry training needs to customers such as IBM, BP, and many others.
UPenn was facing a challenge when it came to creating, editing, publishing and recording the course evaluation forms that were to accompany every single session in a program. Creation was done by hand in a Word Document in combination with data assembled in Access. Recording was also done in Access. In some cases clients wanted custom evaluations created so that the client could assess the value of the program. This created an added challenge to create standardized analytical reports for internal use which spanned multiple programs due to the specialized way that some questions were posed.
XCENT was asked to help design a system that would minimize the effort in preparing these course evaluations, streamline data entry, facilitate generation, and enable effective reporting.
XCENT designed and developed a web-based application that provided the following:
One might ask why this system depended on paper. In independent studies UPenn discovered that users were more likely to complete and return the evaluation forms if they were available to fill out during or after each session. UPenn observed a significant difference in compliance between a user on-line approach and a paper approach.
However times change, and being able to eliminate the data entry component of this process is certainly a desirable goal. XCENT looks forward to being able to enhance the system making it available to their students directly on-line either via browser or mobile app.